RHUB’s Remote Support Appliance Reduces Incident-Handling Time Considerably

In today’s economic scenario, absolutely everyone agrees with the phrase “Time Is Money”. Companies are spending millions of dollars in trying to find out ways in which they can optimize the time of their employees so as to get the best possible productivity from each and every one of them. RHUB’s Remote Support Appliance keeps exactly this in mind and hence comes with a number of features designed to make life easier for organizations or professionals who provide remote support services.

RHUB’s Remote Support Appliance knows that the two most important aspects that most professionals look for are:

1) Reduction in incident handling time as this means they can handle more cases within a short span of time.

2) Absolutely no compromise on quality and must have features in their remote support system as their reputation depends on the quality of the remote support appliance in front of their clients.

RHUB takes care of both these requirements with its Remote Support Appliance. Let us take a look at some of the features that make this remote support system a must have for any organization:

RHUB allows for anyone to join a support session with just one click. No need for any kind of adjustments to the firewall or computer settings at either side. Remote attendees can just shift full control of their machines to the person providing the support without any hassles.

Once the control of the remote machine has been shifted, the remote support executive can continue with their work without requiring any help from the attendee. They can do a remote reboot of the machine and RHUB’s Remote Support Server automatically logs in to the remote machine once restarted. It even allows the remote user to log out of the machine and log back in as a different user. This way you can test the remote system completely without requiring any help from the remote attendee.

Even if the remote support executive is stuck or needs some collaboration from his colleagues then RHUB’s remote support appliance allows you to invite two more users to access the remote machine at the same time. This reduces support time considerably as all users can collaborate at the same time and work on identifying the issues together. At the end of the remote support session, the user can simply remotely lock the machine to secure his or her client’s data and move to other tasks at hand.

What enhances RHUB’s remote support appliance even further is that the appliance is bundled with RHUB’s Remote Access Appliance as well with its own host of features. This enables a user complete and thorough control of a remote machine from wherever they might be and you can actually take control of up to one thousand remote machines with RHUB’s remote access appliance.

Apart from this RHUB allows users to record the entire remote support session for audit and you can use this for playback and checking past history of a client and make important notes. This ensures the subsequent support sessions are much faster as you already know the history of a client and what kind of issues they have faced in the past.