Anyone who has used RHUB’s remote support appliance will tell you that it is one useful appliance. The host of practical and essential features packed into this remote support server makes it a must have for absolutely anyone who resolves support issues or who want to increase call capacity that too at a reduced budget. It is vital even for those looking to reduce handling costs and eliminate travel altogether which is not just time consuming but is costly as well.
RHUB’s remote support appliance handles both PC and Mac machines effortlessly. What are even effortless or simpler are attendees who want remote support joining the support sessions. RHUB makes the whole process easy with just one click. Yeah that right, with just one click your attendees become part of the session and that is it. They do not even need to be there anymore. They can continue with their own tasks or daily chores and you can take care of any issue with their machine remotely from your office or comforts of your home using RHUB’s remote support appliance.
The moment your attendees join in the remote support session, you have complete control over their machines. You can view and control everything and even remotely restart or reboot their computer as and when you like and RHUB’s proprietary remote support software will make sure you are automatically connected to the remote machine once it restarts. This completely eliminates the need for your clients to be there while you provide remote support. This feature actually helps in building relations with clients as they do not have to waste their time trying to check if you need anything. They go about their own routine, saving their time and in return preferring you for their remote support requirements in the future.
You can also actually record the entire remote support session for your own audit purposes. Recording remote support sessions can help you keep track of previous support sessions and analyze the sequence of problems or support required by your client. The remote support appliance allows you to remotely logout of the session and log back in as a different user. Not just that but if you need any help from your colleagues or need to show a particular file to another person, you can invite two additional users to join in the remote support session. All users can then work on the remote machine simultaneously and this leads to better co-ordination and faster resolving of the issue at hand.
After the support work is completed, RHUB’s remote support server will allow you to lock the remote computer to secure your client’s computer if he is not around. In the event that your client is present during the support session, RHUB actually allows you to shift control of your own machine to your client so that you can train them in the new developments and immediately help in gaining customer feedback and satisfaction.
It is hard to believe that with all the features mentioned above plus many more, RHUB’s remote support appliance is actually cheaper than any other remote support solution on the internet. Being an appliance, you basically pay just one time to purchase the remote support appliance and that is it. No more monthly payments or fees of any kind. You own the appliance. The appliance virtually pay for itself and you get your money back within 3 to 5 months as compared to a hosted remote support solution and after that there are no costs at all. So technically RHUB’s remote support server does not reduce costs – it totally eliminates them.
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